The Payment Information section is where you set up your payout account on LaunchGood. Completing this section ensures that funds from your fundraiser can be sent to the correct bank account, whether you’re raising as an individual or on behalf of an organization.
Why do I need to complete this section?
- It verifies your identity or organization for security and compliance
- It connects your fundraiser to the bank account where payouts will be sent
- It ensures your fundraiser can go live and receive funds without delays
Who can access this section?
Only the email address entered in your Personal Information (for individuals) or Entity Information (for organizations) can access the Payment Information section.
If you entered the wrong email address or cannot see the Payment Information section, contact our customer experience team at support@launchgood.com
When can I complete my Payment Information?
You can complete Payment Information either:
- During fundraiser setup — you’ll be guided to this step before going live
- From a draft or live fundraiser — go to Edit > Payment Information to fill in or update your details
See: How to find your fundraiser (draft or existing)
What information will I need?
It depends on whether you are fundraising as an individual or an organization:
- Individuals provide personal details, bank account details, and verification documents (like ID and bank statements).
- Organizations provide registered entity details, entity owner details (key controller), bank account details, and supporting documents (like registration certificates).
What documents do I need to upload?
To verify your payout account, you’ll usually need:
- A valid government-issued ID (for individuals or entity owners)
- A bank statement (within the last 3 months) or a bank letter (for new accounts)
- For organizations: a registration certificate or other proof of incorporation
See: LaunchGood list of requirements and supporting documents
Once uploaded, documents cannot be deleted by you. If you need any removed or replaced, contact our customer experience team at support@launchgood.com.
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Important limitations
For your security, please note:
- You cannot delete uploaded documents yourself
- You cannot switch to a new bank account without contacting support
- If you accidentally chose the wrong account type (Individual vs Organization), you’ll need to contact support@launchgood.com to change it
- Only the registered email address can access Payment Information
Helpful guides to continue
- How to set up Payment Information for an Individual
- How to set up Payment Information for an Organization
- How to complete the Bank Information section (by country)
- How to find your fundraiser (draft or existing)
- Requirements and supporting documents
FAQs
Do I need to complete Payment Information before my fundraiser goes live?
You can create and launch your fundraiser, but payouts cannot be sent until this section is completed and verified.
Why can’t I see the Payment Information section?
It’s only visible to the email address listed in Personal Information (individuals) or Entity Information (organizations). Contact our customer experience team at support@launchgood.com, if the wrong email was entered.
How long does verification take?
Once submitted, most accounts are verified within a few business days. If more documents are needed, our team will contact you. You may check out "Understanding the LaunchGood fundraiser review process" article to understand more.
Can I upload extra documents?
Yes, you can upload additional supporting documents at any time.