Raising funds for a meaningful cause takes heart—and we’re honored to be part of your journey. To help keep LaunchGood safe, transparent, and trustworthy for our global community, every fundraiser goes through a review process. This guide walks you through what to expect, why reviews matter, and how you can help make the process smooth and quick, inshaAllah.
TABLE OF CONTENTS
- How long does it take for my fundraiser to be reviewed?
- Why does my fundraiser need to be reviewed?
- What’s the review process like?
- Information we might request to complete the review
- Why am I seeing a warning on my fundraiser?
- Want to learn more?
How long does it take for my fundraiser to be reviewed?
Most fundraisers are reviewed within 1 to 6 hours of submission. Depending on your location and the nature of your fundraiser, a more detailed review might be needed. In those cases, it may take up to 24 to 48 hours.
If you’re raising funds for areas under OFAC sanctions or other sensitive regions, our payment partners might request extra documentation to verify your identity and banking information. This can extend the review time to more than 48 hours.
But don’t worry. Our Trust and Safety team is here to support you throughout the process. You’ll receive updates via email and we’ll work with you to get your fundraiser verified as soon as possible, inshaAllah.
Need urgent help? Reach out to a LaunchGood Expert at support@launchgood.com.
Why does my fundraiser need to be reviewed?
At LaunchGood, we want to ensure that every fundraiser aligns with our mission and values while also complying with international compliance, trust, and safety standards.
Our dedicated Trust and Safety specialists work around the clock to verify that the causes shared on our platform are authentic and trustworthy. We do this so that donors can give with confidence, and so that our platform remains secure for generations of Muslims to come.
What’s the review process like?
Once you’ve finished setting up your fundraiser, click "Submit for review". You’ll find the button during creation or in the top right corner of your draft fundraiser page.
Some fundraisers may be able to go live while they are under review, but all fundraisers are reviewed by our team to ensure they meet our standards of safety, transparency, and impact.
After submitting, you’ll receive an email from our Trust and Safety team. The subject line will typically read:
- “Pre-Approved – [Your Fundraiser Title] – Submitted for Review”
- “[Your Fundraiser Title] – Submitted for Review”
This email will go to the address used to create your fundraiser. If you have updated your email or did not receive anything, just email us and we’ll resend it.
You’ll communicate with our team members
- We’ll request any additional information via email. Please reply with as much detail as possible.
- As you respond, new questions may come up. Check your email regularly to keep the process moving smoothly.
- All communication will come from an @launchgood.com email address. If you’re unsure about an email, forward it to support@launchgood.com.
- General questions can be handled by our support team, but fundraiser reviews must be completed via the email thread you receive.
Here’s how you can help speed things up:
- Respond promptly to emails
- Answer all questions clearly in your reply
- Ask clarifying questions if anything is unclear
- Follow instructions on how to securely share any requested documents
Information we might request to complete the review
Every fundraiser is unique. To help us ensure your fundraiser is safe, transparent, and aligned with LaunchGood’s values, we may ask for additional details.
Please follow the specific instructions in your review email. The more clearly and promptly you respond, the faster we can complete your review inshaAllah.
Here’s what our team might request:
- How the funds will be used
- This helps donors understand the impact of their contribution and ensures alignment with your stated purpose.
- Example: If you’re raising funds for a family who lost their home in a fire, will the funds help with temporary housing, groceries, or school supplies for the children? Clarity builds trust and inspires generosity.
- How the funds will reach the right person
- If you're fundraising on behalf of someone else, we may ask how you’re connected and how you plan to deliver the funds.
- Example: Are you a family member, a neighbor, or part of the local masjid community? Will you be transferring the funds directly, or working through a community organization?
- How you know your donors
- We want to understand your relationship to the audience you’re reaching.
- Example: Are most of your donors friends and family? Are you part of an online community or spreading the word through your mosque or school network?
We might also ask you to update your fundraiser story
Sometimes small changes can make a big difference. To help your fundraiser resonate more deeply and stay within our platform guidelines, we might ask you to:
- Share how you're connected to the person or cause you're supporting
- Clarify how the funds will be used
- Add helpful context to create transparency for donors
Documents we might request
To keep the platform secure and compliant, we may ask you to submit documents that confirm your identity or your connection to the cause. These could include:
- A valid, non-expired government-issued photo ID
- Screenshots or receipts that show how funds will be used (such as invoices, transfer confirmations, or relevant charges)
- Organization documents, like IRS determination letters, nonprofit registration, or articles of incorporation
- Proof of address, such as a utility bill or bank statement
These checks help protect our donors, fundraisers, and the LaunchGood community as a whole.
Why am I seeing a warning on my fundraiser?
You might notice one of the following:
- “Additional information is required to validate your account”
- A red "X" instead of a green checkmark in the Payment Information section
- A “Verification in progress” note on your fundraiser page
These messages usually mean:
- Your fundraiser is still in draft and hasn’t been submitted for review, or
- You’ve submitted it, and our team is currently reviewing it
No need to worry. Just continue the conversation in the email thread you received, and our team will keep you updated.
Note that anytime you submit a new fundraiser, your account may be automatically placed in review. This is part of our regular process. You can still continue to raise funds on any fundraiser that is already live while this review takes place.
Want to learn more?
Visit Launchgood.com/safety to explore our Trust and Safety standards.
Review the fundraiser requirements to help your submission go smoothly.
We're here to support your vision, your impact, and your journey—every step of the way.