As Dhul Hijjah comes to a close, we want to say thank you for being part of something truly impactful. Whether your fundraiser has ended or is still ongoing, this page is here to guide you through the most common post-Dhul Hijjah questions.
If you need help beyond what’s covered here, feel free to reach out to support@launchgood.com — our team is always here to support you.
When will I receive my funds?
Payouts for all verified fundraisers will begin processing on June 12th. Funds may take up to 10 working days to arrive in your account. A confirmation email will be sent once your payout has been initiated.
If you're unsure about the verification status of your fundraiser, feel free to contact us at support@launchgood.com. You can also review our payout terms and conditions for more details.
To request an additional payout, email our payments team at payments@launchgood.com.
Where can I view, edit, or extend my fundraiser?
To manage your fundraiser, follow these steps:
- Make sure you're logged in at Launchgood.com/login
- Click the hamburger menu (top right corner)
- Expand the “Your Fundraising” dropdown
- Click on “Campaigns” to view all your fundraisers — including drafts, active, and past ones
From there, you can open any active or draft fundraiser to make edits or extend the page.
If your fundraiser has already ended and you'd like to reopen, edit, or extend it, please email support@launchgood.com. Alternatively, you're welcome to start a new fundraiser at LaunchGood.com/create
How can my donors receive tax receipts?
If your fundraiser is based in the U.S. or Canada and you’ve enabled tax-deductible donations, donors will have the option to opt in for a tax receipt during checkout.
You can view and download your donor list — including those who opted in — by following this guide:
How to view/download donor information
From there, you can easily reach out and issue receipts to eligible donors.
Where can I download Gift Aid reports (for UK charities)?
If you’re a verified UK charity with Gift Aid enabled, you can check out this article on the steps to download the needed reports.
Why are some fees deducted from my total before payout?
LaunchGood has 0% platform fees — we’re committed to helping you raise more without charging you to use our platform. Any fees you see are payment processing fees collected by our payment partners. These are:
- 2.9% + 30 cents per transaction for debit/credit card donations
- 30 cents flat for ACH (bank transfer) donations
You can read more about how fees work here.
I participated in Dhul Hijjah contests and competitions or was offered a match—where can I track my winnings or boosts?
You can track all your Dhul Hijjah contest winnings, competition boosts, and match funds from your fundraising dashboard:
- Log in at LaunchGood.com
- Click on your profile dropdown menu
- Expand the “Your Fundraising” section
- Click on Dashboard, then select the “Dhul Hijjah” tab
There, you’ll find a full breakdown of your contest prizes, boost amounts, and which fundraisers they were applied to.
How can I track Qurbani Giving Levels purchased by donors?
If donors selected Qurbani giving levels through your fundraiser page or via the Qurbani selector, you can track all purchases from your fundraising dashboard.
Just log in, go to your Dashboard, and click on the “Qurbani” tab.
There, you’ll see a consolidated view across all your fundraisers and the Qurbani giving levels you’ve set, including details of donor contributions.
I purchased Dhul Hijjah Ads—when and how will I receive my performance report?
If you purchased Ads with LaunchGood during Dhul Hijjah—thank you!
You’ll receive a summary report of your ROAs and next steps via email between June 18th and 20th, In Sha Allah.
I’m interested in future fundraising—when can I connect with the team?
We’d love to hear about your future fundraising plans! Our team will be available to reconnect starting June 11th to discuss your next fundraiser, explore platform features, and walk you through upcoming incentives and programs.
Feel free to reach out via support@launchgood.com
in the meantime.
How can I learn more about LaunchGood programs, incentives and offers?
Join our WhatsApp Channel for alerts and announcements about future initiatives and activities. Alternatively, you can keep an eye out on our website, where we regularly post about upcoming programs.
Need more support? reach out to support@launchgood.com