LaunchGood Support Center

Guidance and Information For Dhul Hijjah 2024 Fundraisers

What is the Dhul Hijjah Challenge?

We are on a mission to make giving easy, fun, and impactful during Dhul Hijjah!  The LaunchGood Dhul Hijjah Challenge is a 10-day giving challenge that allows donors to maximize their blessings and support inspiring campaigns each day from incredible Muslims across the world! You can learn all about it here.

What is the Qurbani Selector?

We are dedicated to transforming donors Qurbani sacrifice into a powerful act of giving. With our Qurbani selector, donors can now choose where and how they donate their Qurbani across the globe. Donors can tailor their Qurbani to select the animal, set their budget, and choose the location where the Qurbani will take place using our intuitive online Qurbani selector.

Get involved with your Qurbani campaigns this Dhul Hijjah and make the most of our new tool! Not sure how to start? Speak to an expert here

When will I receive my funds?

Payment processing for the Dhul Hijjah fundraising on LaunchGood will commence on Thursday, June 20, 2024. For Qurbani campaigns requiring payments before June 20th, kindly contact your LaunchGood representative to request the payment.

Please note: 

  • Payment will include all funds that have settled on your account 
  • Your account must have a minimum raised amount of $400 or £400 (200 will be kept as a reserve for any refund or chargebacks) 
  • You will receive an email when we’ve started processing your payment (processing date) 
  • USA, UK, and Canadian organizations should anticipate receiving funds within 5 business days from the processing date 
  • Organizations in other countries should allow up to 10 business days after the processing date

For any questions please contact your LaunchGood representative or send us an email at

How do I receive my payments earlier?

For Qurbani campaigns needing earlier payments please contact your LaunchGood representative. Alternatively, you can reach out by emailing

Where can I view, edit and extend campaigns?

Fundraisers can view, edit, extend and close their campaigns by visiting their campaign creator dashboard. Visit You must be logged in to your fundraising account to view the dashboard.

Note: You cannot extend closed campaigns, so be sure to extend campaigns whilst they are live from your dashboard

How can my donors receive Tax Receipts?

Donors are able to access information regarding their tax receipts through their Tax Dashboard on their user profile.

Here, they can see which of their donations were tax deductible and those donors should reach out to you directly to request a tax receipt. Ask your donors to view their Tax Dashboard, or for further details, refer to this article

Note: Your donors need to be logged in.

Where can I download Gift Aid reports (for UK Charities)?

You can access Gift Aid data through the donor reports for each campaign. For more information on how to access these reports, refer to this article.

Once you open the file you can filter all donations that have been marked for Gift Aid, and use the necessary information provided in your usual Gift Aid reclaim form.

Why have I been charged fees?

LaunchGood has 0% platform fees. Any fees you see are payment processing fees from our payment partners. Our payment processor charges 2.9%+ 30 cents per transaction. Read more about fees here.

I won a daily contest and/or match funds in Dhul Hijjah. Where are my winning boosts?

Any boosts you earnt will have been added directly to your campaign. You can see a breakdown of boosts in your campaign under the financial tab and insights tab, for more information about the boosts and prizes read here.

Note: Some match funds are being paid out after Ramadan. Search your email for Match Funds communication to see if this affects you.

I invested in LaunchGood Ads, what was my return on investment?

A breakdown of where your campaign was featured and how much the total amounts were can be viewed in the "Insights" tab of your campaign. For more information on this tab and the information within, please click here.

Alongside this, an Ads impact report will be sent to you by our team by 25th June InshaAllah.

How can I learn more about LaunchGood programs, incentives and offers?

Join our WhatsApp Channel for alerts and announcements about future initiatives and activities. Alternatively, you can keep an eye out on our website, where we regularly post about upcoming programs.

Need more support? Speak to an expert here

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