Why do I need to provide my Social Security Number?
Our payment processor plays an important role in transferring campaign funds to your bank account. Before doing so, any organization that sends funds to individuals, businesses, etc., is required to collect and verify information about people, known as “Know Your Customer” (or KYC) checks. To perform these checks, the payment processor must collect and verify your personal information. Some systems use the minimum requested information (such as legal name, date of birth (DOB), and last 4 of your Social Security Number (SSN)) to verify your identify.
Why is your payment processor asking for my full SSN?
Sometimes we need to collect a little more information about a customer to fulfill these KYC checks, which is why your full SSN and government issued ID may be requested. Unfortunately, we don't know why verification might not have happened right away with the information provided. One quick thing you can do is to double check that all the information you've provided is entered exactly as it is with the IRS and Social Security Administration.
I have a US bank account, but no SSN. What do I do?
We definitely understand there are people with US bank accounts who might not have an SSN, such as foreign students studying in the US. In this case, please enter your ITIN. If you have any trouble with this, please don't hesitate to contact us.
I'm raising funds for a business/nonprofit organization. Do I still need to provide my SSN?
If you're raising funds for a nonprofit, business, or other organization, our payment processor will still need to verify the representative of the funds. When setting up your campaign, please enter someone connected with the organization in the legal name and DOB fields. Preferably this is the director, owner, etc., but could also be a treasurer or other member. Once you have started raising funds and are at the point you need to add additional information, please have the representative enter their SSN.