LaunchGood Support Center

Any organization that sends funds to individuals, businesses, etc., is required to collect and verify information about the recipient, known as “Know Your Customer” (or KYC) checks. 

To perform these checks, the payment processor must collect and verify your personal information. Our payment processor plays an important role in transferring campaign funds to your bank account. 

Why do I need to provide the ID card/Passport?

Sometimes, the payment processor uses the minimum requested information (such as legal name, and date of birth (DOB) to verify your identity. In order to validate the identity of every campaign creator, we need to collect a little more information about you to fulfill the payment processor's KYC (Know Your Customer) checks, which is why your full government-issued ID may be requested. 

I'm raising funds for a business/nonprofit organization. Do I still need to provide my ID/Passport?

If you are raising funds for a non-profit, business, or other organization, we will still need to verify the representative of the funds. 

When setting up your campaign, please enter the key controller connected to the organization in the legal name and DOB fields. Preferably this is the owner or director, but it could also be a treasurer or other member. 

Need further support? Reach out to a LaunchGood Expert at!


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.