Why didn't my donation go through?

Donations may fail for a few reasons, including:

  • typos in your card number, CVV code or postal/zip code
  • donation name doesn't match your card's billing name
  • insufficient funds or card declines by credit card issuers (can happen if your donation attempt seems outside your normal spending habits)
  • browser issues or issues with your internet connection (sending encrypted card information requires a strong internet connection)

Here are a few ways to troubleshoot this:

  1. Enter the registered name exactly as seen on your billing statements.
  2. Try your donation again using a different web browser and/or device.
  3. If all else fails, call your bank and ask them to make sure they aren't blocking the payment

If that didn’t work, please contact info@launchgood.com and we'll help you troubleshoot your donation. Make sure you let us know if you've already tried some of our troubleshooting tips! 

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