First and foremost, we want to thank you for helping communities around the world with your acts of charity, both big and small. We are grateful to Launch Good with you!
Whatever the reason for a refund, LaunchGood is here to help. Provided the campaign funds have not been disbursed to the Campaign Creator and/or the Giving Reward has not been shipped*, LaunchGood will be able to refund your donation.
To request a refund, contact us directly at firstname.lastname@example.org.
When a refund is requested, you will be notified by email once it is complete, and the refunded amount should appear in your bank account within 5-10 business days. All refunds are processed through the original credit card you donated with. You can check the status of your donations by going to your User Profile and under My Giving click Donations.
* Funds have been disbursed to the Campaign Creator (CC) or the Giving Reward has been shipped: In the event that the campaign has ended and LaunchGood has disbursed funds to the campaign owner, or the CC has indicated the perk(s) are ready for shipment or already shipped, refund requests must be director to the CC and handled in accordance with their organizations refund/return policy.
LaunchGood is not responsible for refunds outside of our Refund Policy. We ask users to contact the CC to resolve the refund request, however if you don't feel comfortable contacting the Campaign Creator, contact us directly at email@example.com and let us know, we are here to help.
Need further support? Reach out to a LaunchGood Expert at firstname.lastname@example.org!