LaunchGood Support

How can I get a refund for my donation?

LaunchGood  is able to refund your contribution before any of the following occur:

a) the contribution funds were disbursed 

b) The perk(s) is “Locked”, which means the campaign owner has indicated the perk(s) is ready for shipment, or “Shipped” by the campaign owner.  

In the event that the campaign has ended and LaunchGood has disbursed funds to the campaign owner, refund requests must be directed to the campaign owner and handled in accordance with their separate refund/return policy.  

LaunchGood is not responsible for refunds outside of our Refund Policy and we ask users to directly work with the campaign owner to resolve the refund request and the method of refund.  

If you don't feel comfortable contacting the Campaign Creator, please email and share your reasoning for your refund request so that we can try our best to help.

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