Support

How can I get a refund for my donation?

LaunchGood is able to refund your donation before any of the following occur:

  1. The donation funds were disbursed 
  2. The perk(s) is “Locked”, which means the campaign owner has indicated the perk(s) is ready for shipment, or “Shipped” by the campaign owner.  


If none of the above have occurred, we will be able to issue you a refund for your donation. When a refund is requested, you will be notified by email when it is completed, and the refunded amount should appear in your bank account within 5-10 business days. 


In the event that the campaign has ended and LaunchGood has disbursed funds to the campaign owner, refund requests must be directed to the campaign owner and handled in accordance with their separate refund/return policy.


LaunchGood is not responsible for refunds outside of our Refund Policy and we ask users to directly work with the campaign owner to resolve the refund request and the method of refund.


If you don't feel comfortable contacting the Campaign Creator, contact us at help@launchgood.com and let us know, we are here to help.

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