Support

How do I pause my daily donations on the challenge?

If you need to stop the auto-donations on your account for any reason, you have the option to pause the challenge. Pausing the Dhul Hijjah Challenge stops the auto-donations but you can continue to accrue points, fill your grid and see the dashboard.

To pause your auto-donations, please follow the steps below:
  1. Go to your Dhul Hijjah Challenge homepage by visiting www.launchgood.com/dhc
  2. Login to your LaunchGood account
  3. Scroll down to your Giving Grid and click on "Adjust Settings"
     
  4. A pop-up window will appear on your screen asking you to confirm. Here, click on the red "Pause" button to stop auto-donations from occurring.
     


If you would like to resume auto-donations at any time during the Dhul Hijjah Challenge, click on "Restart your auto donations" at the top of your Dhul Hijjah Challenge settings page. 



A new pop-up window will appear on your screen asking you to confirm. Here, click on the red "Activate" button to have your auto-donations start back up again. 




If you experience any trouble or require further assistance, please reach out to help@launchgood.com


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