My donation won't go through.

You might notice that the auto-charge for your daily Ramadan donation is not going through.

Ugh! Sorry you're seeing this error! The most common reasons for a failed authorization of your credit card are as follows: 

  • Address verification (AVS) mismatch
  • Invalid CVV/Expiration
  • Card is flagged as lost or stolen
  • Risk or fraud flag from the issuing bank

Please try re-entering all of your card information and trying again. If the problem persists, please call your bank or credit card issuer to check if they've blocked the charge on their end. 

If this doesn't work, feel free to reach out to us at We are always happy to help!

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.