LaunchGood Support

How can I setup my campaign payment information?


Follow the steps below to setup your payment information:

Step 1. Please login to your account on www.launchgood.com and go to my campaigns. Select your campaign. 


Step 2. On the campaign page, please click on the edit tab, and click on the payment information section to the right 



Step 3. Add your bank account country. 





Step 4. Once you have selected the bank account country, please select new account and the account type. If you are a non-profit or NGO, please select business. 



Step 5.  Fill out the remaining fields. It is important that the information is of the account holder of this bank account.  

OR 



Step 6. Once all fields are complete, please click setup account. 




Step 7. Please fill out the subsequent information section. It is important that the information is of the account holder of this bank account. If the information is acceptable the little check mark will turn green. 

NOTE: For personal accountsthere are 2 sections to fill out (your personal information and your bank information). For business accounts, there are 3 sections to fill out (your business information, business owner personal information, and your bank information)



OR



Step 8. Please click Save Changes. 



The section will turn green and say it has been complete.




Step 9. Upload your documentation, one document at a time.  Choose the type of document you would like to submit, upload it, and click "Add Document." Please ensure that you have provided the following documents in advance:


ID - scan of a valid Passport or National ID card.

Bank Statement or Bank Letter

Organizational registration documents (if applicable)





Step 10. Select your desired frequency for payouts (how often you want to receive your funds). 


***If you select Upon Request -- you will need to email payments@launchgood.com to request a payout. Read here for more information on how campaign funds are paid out.   ***





Once all sections are complete, you may receive an email from the LaunchGood Help Center or one of our payment processors to provide additional information or documentation if necessary. 


You are all set!


If you have have multiple campaigns:

Once you have setup your account for one campaign, make sure you are logged in with the same account when creating subsequent campaigns. Then follow Steps 1 to 4. For Step 5, from the drop down for Choose an Account, select the account that you have previously setup and then click Link Account. You are all set!

If this option does not appear, feel free to email us at help@launchgood.com and let us know that you have an existing payment account that you would like to use. We'll be happy to connect it to the new campaign.


If you need to use a different bank account, then please complete all steps for this account again. You can use the same email for this new campaign if you'd like. 


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