LaunchGood Support

For campaigns in all other countries

If your campaign is in a country other than the USA or Canada, your designated payment processor will be BlueSnap. 

For a list of supported countries by BlueSnap, visit here: https://support.bluesnap.com/docs/countries

Follow the steps below to setup your payment information:

Step 1. Please login to your account on www.launchgood.com and go to my campaigns. Select your campaign. 


Step 2. On the campaign page, please click on the edit tab, and click on the payment information section to the right 



Step 3. Select your desired frequency for payouts (how often you want to receive your funds). 


***If you select Upon Request -- you will need to email payments@launchgood.com to request a payout. Read here for more information on how campaign funds are paid out.   *** 


Step 4. Upload your documentation, one document at a time.  Choose the type of document you would like to submit, upload it, and click "Add Document." Please ensure that you have provided the following documents in advance:


ID - scan of a valid Passport or National ID card.

Bank Statement or Bank Letter

Organizational registration documents (if applicable)



Step 5. Add your bank account country. 





Step 5. Once you have selected the bank account country, please select new account and the account type. If you are a non-profit or NGO, please select business. 



Step 6.  Fill out the remaining fields. It is important that the information is of the account holder of this bank account. 

OR 



Step 7. Once all fields are complete, please click setup account. 




Step 8. Please click OK on the pop-up. 



Your screen should include text showing forms to fill out. The verification status will be pending. 


Step 9. Please fill out information section. It is important that the information is of the account holder of this bank account. If the information is acceptable the little check mark will turn green. 



OR



Step 10. Please click Save Changes. 



The section will turn green and say it has been complete.



Step 11. Please fill out the rest of the sections on this page. If the information is acceptable the little check mark will turn green. Click SAVE CHANGES at the bottom. The section will turn green and say it has been complete. 


For personal accountsthere are 2 sections to fill out (your personal information and your bank information). For business accounts, there are 3 sections to fill out (your business information, business owner personal information, and your bank information)


OR



Once all sections are complete, you will receive an email from BlueSnap to complete the identity and bank account verification. 


You are all set!


If you have have multiple live campaigns:

Once you have setup your account for one campaign, follow Steps 1 to 4. For Step 5, from the drop down for Choose an Account, select the account that you have just setup and then click Link Account. You are all set!


If you need to use a different bank account, then please complete all steps for this account again. You can use the same email for BlueSnap's account if you like. 






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